Why I Wrote This Book

Over the past 20 years I’ve been studying the newcomer experience, trying to understand what successful people do in new situations to become productive, integrated, and happy. Through all my interviews and surveys I’ve found that most people are simultaneously excited and stressed out in new situations. They’re excited by the prospect of a new experience and all the good things that can come with meeting new people and trying new things. But they’re also anxious about getting up to speed, making good first impressions, and being accepted by new colleagues and co-workers.

There are lots of books out there that give newcomers advice on how to “get ahead” in their new organization, and what to do you in your first few days, weeks (or as one popular book puts it your First 90 Days) to be productive and successful. There are other books that focus on the psychological challenges that come with being new, such as dealing with change and learning to manage and accept new roles and identities.

These books give you excellent strategies and coping mechanisms when you’re new, but they don’t necessarily help you get better at the things you actually do when you’re new. While we might worry about fitting in, being accepted, making good first impressions, what we actually do in new situations are things like introducing ourselves, remembering names, asking questions, starting relationships, and performing new things in front of unfamiliar people.

Through my interviews I’ve found that when people reflect on their past newcomer experiences, most regret the things they didn’t do as opposed to the things they did do when they were new. They wish they would have taken the opportunity to introduce themselves to more people. They wish they could have asked more questions, or proactively started and nurtured more relationships. They wish they would have had the courage to try out new things and allow themselves to be a beginner for a while.

I wrote this book to help people overcome that reluctance and become more ready and willing to “put themselves out there” and take advantage of emerging opportunities. I’ve found that if people get better and more confident at the fundamental tasks we do when we’re new, we’re more willing to pursue new situations and persist through the inevitable awkwardness we initially feel until we’re comfortable and satisfied in our new role and situation.

I consider these five newcomer skills the “punt, pass and kick” or the “throw, bat, slide” of newcomer success. You still need to have a strategy for joining a new group, and you need to actively manage your psychological transition into new roles, but it’s hard to be successful in new situations if you don’t actually get out there and introduce yourself, proactively learn and remember names, approach people and ask questions, make an effort to build relationships, or be willing to try new things in front of strangers.

I look forward to seeing this book “in print” and seeing whether this can help you (and others) become more comfortable, confident, and successful newcomers. Let me know how it goes!

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Showing 4 comments
  • Donna Payne

    Anxiously waiting September 15th to get my copy!

    • Keith Rollag

      Thanks Donna! I appreciate the interest, and hope the book provides you and your clients some helpful information and ideas about becoming a more confident, comfortable, successful newcomer.

  • Lee Olson


    I wish your newcomer book could be rewriten and geared at teens, like my son, who has social issues and could really use your insights. He is awkward and uncomfortable in most social situations and is especially slow to warm up to new things. He doesn’t transition well.

    I heard your interview on 88.5 AM in St. Paul, MN and loved all you said. Thank you!


    • Keith Rollag


      Actually, I specifically wrote this book to work for everyone including teens, and it’s geared to a 10th grade reading level. Perhaps the biggest purchasers of the book so far have been parents buying it for their high school or college-aged kids who struggle with anxiety and reluctance in new situations. I even know of people who have read parts of it to even younger kids (ages 6-10) to help them deal with new situations like entering new schools or moving to new neighborhoods.

      While the book does have some examples geared toward business, most of it is relevant to almost any type of new situation.

      Take a look at the opening chapter (download free from this website) and see what you think. I enjoyed the radio interview with Ed Jones – glad it was helpful to you!



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